Terms of service

Terms of Service

Last updated: May 12, 2026

Welcome to Heartizon. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our store.

1. General Use

By using our website, you confirm that you are at least the legal age in your jurisdiction or have permission from a parent or guardian to use our services.

You agree to provide accurate and complete information when placing orders or creating an account.

2. Products & Services

We strive to display product images, descriptions, and details as accurately as possible. However, actual product colors and appearance may vary depending on your device or screen settings.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit product quantities

  • Update product information without prior notice

3. Orders & Payments

All orders placed through our store are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including cases involving:

  • Pricing errors

  • Suspected fraud

  • Incorrect customer information

Customers are responsible for providing accurate billing, shipping, and payment information.

4. Pricing

All prices displayed on our store are subject to change without notice.

Prices may not include:

  • Shipping fees

  • Customs duties

  • Taxes or import charges

These charges are the customer’s responsibility where applicable.

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Heartizon is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Events beyond our control

Risk of loss transfers to the customer once the order has been handed to the shipping carrier.

6. Intellectual Property

All website content including:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Videos

  • Graphics

are the intellectual property of Heartizon or its licensors and may not be copied, reproduced, or used without written permission.

7. Third-Party Services & Links

Our website may contain links, tools, or services provided by third parties.

We are not responsible for:

  • Third-party content

  • External websites

  • Purchases made through third-party services

Use of third-party services is at your own risk.

8. Shopify Services

Our store is powered by Shopify, which provides the e-commerce platform used to operate our business.

However, all purchases and transactions are made directly with Heartizon, not Shopify.

Shopify is not responsible for any issues related to products, orders, or transactions made through our store.

9. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. User Conduct

You agree not to:

  • Use the website for illegal purposes

  • Upload malicious software or harmful code

  • Violate intellectual property rights

  • Attempt unauthorized access to our systems

  • Engage in fraudulent or abusive activity

We reserve the right to terminate access to users who violate these Terms.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • Specific product results

Use of our services is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Heartizon shall not be liable for:

  • Indirect damages

  • Lost profits

  • Data loss

  • Shipping delays

  • Issues arising from the use of our products or services

13. Changes to Terms

We may update or modify these Terms of Service at any time. Updated versions will be posted on this page with a revised date.

Continued use of the website after changes means you accept the updated Terms.

14. Governing Law

These Terms shall be governed in accordance with the laws applicable in the United Arab Emirates.

15. Contact Information

For questions regarding these Terms of Service, please contact us:

📧 Email: support@heartizon.com
📍 Abu Dhabi, United Arab Emirates