Shipping policy

Shipping Policy

Last updated: May 12, 2026

Thank you for shopping with Heartizon. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly delayed.

Shipping Times

Estimated delivery times:

United Arab Emirates

  • Standard Shipping: 5–10 Business Days

GCC Countries

  • Saudi Arabia: 7–14 Business Days

  • Kuwait: 7–14 Business Days

  • Qatar: 7–14 Business Days

  • Bahrain: 7–14 Business Days

  • Oman: 7–14 Business Days

Please note that delivery times are estimates and may vary depending on customs processing, courier delays, or high shipping volumes.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on selected orders or minimum purchase amounts.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Delays & Customs

Heartizon is not responsible for delays caused by:

  • Customs clearance

  • Courier issues

  • Weather conditions

  • Incorrect shipping information provided by the customer

International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned or lost, additional shipping fees may apply.

Lost or Damaged Packages

If your order arrives damaged or is lost during shipping, please contact us immediately at:

📧 support@heartizon.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📧 support@heartizon.com
📍 Abu Dhabi, United Arab Emirates