Refund policy
Return & Refund Policy
We offer a 30-day return policy, allowing customers to request a return within 30 days of receiving their order.
To qualify for a return, the item must be unused, in its original condition and packaging, with all tags attached, along with proof of purchase or receipt.
To initiate a return, please contact us at:
📧 support@heartizon.com
Once your return request is approved, we will provide return instructions and a return shipping label. Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Personal care & beauty products
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Customized or personalized items
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Perishable goods
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Hazardous materials or flammable products
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Sale items and gift cards
Exchanges
To exchange an item, please return the original product first. Once the return is approved, you may place a new order for the replacement item.
EU Customers
Customers within the European Union have the right to cancel or return their order within 14 days of delivery, provided the item remains unused and in its original condition.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
Approved refunds will be processed to the original payment method within 10 business days. Depending on your bank or payment provider, processing times may vary.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 support@heartizon.com